Privacy Policy | Achyutam Web

Last updated: [2nd Jan 2026]

Achyutam Web (“Achyutam Web”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect in connection with our websites, IT support, web development, cybersecurity, and branding services.

This Privacy Policy explains:

  • What personal information we collect
  • How and why we use it
  • How we share and protect it
  • The choices and rights you may have

This Policy applies to information we collect through:

  • Our website(s), including [https://achyutamweb.com/] (the “Website”)
  • Our contact forms, scheduling tools, email, and chat
  • Our IT support and managed services
  • Any other online or offline interactions where we link to this Policy

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

Achyutam Web is a provider of:

  • Web design and development
  • Logo and branding assets
  • IT services and management
  • Cybersecurity and related technical support

We primarily serve small and growing businesses in Canada and the United States, and may also work with clients in other countries.

If you have questions about this Policy, you can contact us at:

Email: [email protected]

2. Information we collect

The information we collect depends on how you interact with us and which services you use. We may collect the following categories of information:

2.1 Information you provide directly

You may choose to provide personal information when you:

  • Fill out a contact form or request a quote
  • Book a consultation or support session
  • Subscribe to updates or marketing communications
  • Engage us for IT support, web, security, or branding work
  • Respond to surveys or feedback requests

This may include:

  • Name and contact details (e.g., full name, email address, phone number)
  • Company name, role, and business contact information
  • Project details and service requests
  • Login or access credentials you share for systems we support
  • Any other information you voluntarily provide in forms, messages, or attachments

2.2 Information we collect automatically

When you visit our Website, we and our service providers may automatically collect certain technical data, such as:

  • IP address and general location (e.g., city/region)
  • Browser type and version
  • Device type and operating system
  • Pages visited, links clicked, time spent on pages
  • Referring URLs and exit pages

This information helps us understand how our Website is used and improve performance, security, and content.

2.3 Information related to IT support and services

When providing IT services and management or cybersecurity support, we may have access to:

  • Usernames, email addresses, or IDs used in your systems
  • System and network logs, error messages, and configuration details
  • Device identifiers and technical metadata (e.g., hostname, IP addresses)
  • Information contained within support tickets or documentation you share

We only access and use this information as necessary to provide the agreed services, troubleshoot issues, and maintain security, in line with your instructions.

2.4 Information from third parties

We may receive information from:

  • Service providers and tools we use (e.g., analytics, scheduling, help desk)
  • Business partners or referrals who introduce you to us
  • Publicly available sources (e.g., your company website or public profiles)

We combine this information with data we collect directly to help understand your needs and provide services.

3. How we use your information

We use personal information for the following purposes:

  1. To provide and manage our services
    • Deliver web, IT, security, and branding services you request
    • Set up and maintain accounts, access, or configurations
    • Provide troubleshooting, support, and technical assistance
  2. To communicate with you
    • Respond to inquiries, quotes, and support requests
    • Send service updates, maintenance notices, or changes in terms
    • Schedule and confirm calls, meetings, and remote sessions
  3. To improve our Website and services
    • Analyze usage and performance on our Website
    • Develop and refine our offerings and user experience
    • Monitor for errors, security incidents, and misuse
  4. To market our services (where permitted)
    • Send you information about services we believe may be relevant
    • Share newsletters, guides, or updates you subscribe to
    • Allow you to opt out at any time (see Section 8)
  5. To protect our rights, security, and comply with law
    • Detect, investigate, and prevent fraud, abuse, or security incidents
    • Comply with legal obligations, court orders, or lawful requests
    • Enforce our agreements and protect our rights and those of others

We do not sell your personal information to third parties.

4. Legal bases (if you are in the UK / EU / EEA)

Where data protection laws such as the GDPR apply, we rely on one or more of the following legal bases:

  • Performance of a contract: when processing is necessary to provide the services you request or to take steps at your request before entering into a contract.
  • Legitimate interests: when processing is necessary for our legitimate business interests (e.g., improving services, ensuring security), and those interests are not overridden by your rights.
  • Consent: when you have given us clear consent (e.g., for certain marketing communications or non-essential cookies).
  • Legal obligations: when processing is required to comply with laws or regulations.

5. How we share information

We may share personal information with:

  1. Service providers and vendors
    Trusted third parties who help us operate our business, such as:
    • Hosting providers and cloud platforms
    • Analytics and reporting tools
    • Email and communication services
    • Scheduling and support ticket systems
    These providers are only permitted to process your information on our behalf and according to our instructions.
  2. Business partners or subcontractors
    In some cases, we may work with partners or subcontracted specialists to deliver parts of a project or service. We share only what is necessary and expect them to handle your data responsibly.
  3. Legal, regulatory, or security purposes
    We may disclose information if we believe it is reasonably necessary to:
    • Comply with laws, regulations, or legal processes
    • Respond to lawful requests by public authorities
    • Protect the rights, property, or safety of Achyutam Building, our clients, or others
  4. Business transfers
    If we are involved in a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

We do not share personal information with unrelated third parties for their own direct marketing purposes.

6. International transfers

Our business is based in [e.g., Canada] and we may use service providers or partners located in other countries, including the United States or other jurisdictions.

This means your information may be processed in countries that may have different data protection laws than your own. Where required by law, we take steps to ensure appropriate safeguards are in place, such as contractual protections, to protect your information.

7. Data retention

We retain personal information for as long as reasonably necessary to:

  • Provide the services you request
  • Maintain records for business and legal purposes
  • Resolve disputes and enforce agreements

The specific retention period may depend on the type of data and the context in which it was collected. When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law and our internal policies.

8. Your choices and rights

8.1 Communication and marketing preferences

You can:

  • Opt out of receiving marketing emails by using the unsubscribe link in any message we send, or by contacting us directly.
  • Continue to receive non-marketing communications related to services you have requested (such as support or billing notices), even if you opt out of marketing.

8.2 Cookies and tracking

Please refer to our Cookie Notice for details on how we use cookies and similar technologies, and how you can manage your preferences.

8.3 Access, correction and deletion

Depending on your location and applicable laws, you may have rights such as:

  • Accessing the personal information we hold about you
  • Requesting corrections if the information is inaccurate or incomplete
  • Requesting deletion of certain information, subject to legal or contractual restrictions
  • Objecting to or requesting restriction of certain types of processing
  • Withdrawing consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding.

If you are located in the UK, EU, or EEA, you may also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information in accordance with applicable law. We would, however, appreciate the chance to address your concerns first.

9. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These may include:

  • Access controls and authentication
  • Encrypted connections where appropriate
  • Regular software updates and security practices
  • Limited access to data based on role and need

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to continually improving our safeguards.

10. Third-party sites and services

Our Website and communications may contain links to third-party websites, tools, or services (such as external documentation, partners, or social media). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites or services you visit or use.

11. Children’s privacy

Our Website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or other age as defined by applicable law).

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Policy, and in some cases we may provide additional notice (for example, by posting a banner on our Website or sending you a notification).

We encourage you to review this Policy periodically to stay informed about how we handle your information.

13. How to contact us

If you have questions, concerns, or requests related to this Privacy Policy or our handling of personal information, you can reach us at:

Email: [email protected]