Support & FAQ

Get fast help for website updates, incidents, access issues, and IT service requests—backed by ITSM best practices

Frequently Asked Questions

Have questions about how we work, pricing, or what’s included? Our FAQs cover the key details so you know exactly what to expect.

Our website design typically includes discovery, sitemap planning, UI/UX design, mobile responsiveness, core pages (Home, About, Services, Contact), basic SEO setup, performance optimization, and launch support. E-commerce, advanced integrations, and copywriting can be added based on scope.

We do both. If you already have a site, we can redesign it to improve speed, SEO structure, conversions, and branding—while keeping the content you want and upgrading what needs improvement.

Most small business websites take 2 to 6 weeks, depending on the number of pages, how quickly content is provided, and whether branding or custom functionality is required.

To start efficiently, we ask for your business goals, target customers, competitor examples, your logo/brand assets (if available), your services list, and any existing content (text and images). If you don’t have these, we can guide you through a simple intake process.

Yes. We can create or refine your brand identity, including logo direction, colour palette, typography, and brand usage guidelines. If you already have a logo, we can modernize and standardize it for web and print consistency.

A logo is one part of your brand. Branding includes your visual identity (colours, fonts, style), your messaging (tone, value proposition), and how your business is presented consistently across the website, social media, and marketing materials.

We offer support during defined hours with optional after-hours coverage based on your support plan and business requirements.

Yes. Many requests start as “the server is slow” or “site is down.” We triage, isolate the cause, and propose the safest fix.

We apply changes carefully, validate impact, and implement in phases when needed. Security improvements should not cause avoidable downtime.

Yes. We provide a clear summary of actions taken, configurations changed, and follow-up recommendations.

We support Ubuntu, Debian, RHEL, Rocky Linux, AlmaLinux, and many common derivatives. We also assist with CentOS legacy environments and migration planning where appropriate.

Yes. We frequently support:

Reverse proxy setups and common performance bottlenecks

Nginx/Apache configuration and troubleshooting

PHP-FPM issues, timeouts, memory limits

TLS/SSL certificate setup and renewal

We are waiting for your question

Our FAQ covers the essentials—project timelines, hosting and maintenance, ITSM ticketing (incidents, requests, and changes), SLA response targets, and security practices. For anything specific, submit a ticket and we’ll guide you step-by-step.

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